Terms of Use for Customers

Terms of Use for Customers – DietLoom

Effective Date: 09.07.2025
Contact Email: info@dietloom.com

Welcome to DietLoom.com, a curated digital marketplace offering a range of diet plans and health-related services. These Terms of Use (“Terms”) apply to all customers who browse, purchase, or otherwise engage with products or services listed on the platform. By accessing DietLoom and making a purchase, you agree to be bound by these Terms.

1. Definitions

“Platform” – refers to the DietLoom.com website and all related services.
“Customer” – any individual who purchases digital diet plans, consultations, or related products on the platform.
“Seller” – any professional or individual offering content or services for sale.
“Content” – includes digital downloads, diet plans, consultation sessions, videos, or documents available on the platform.

2. Eligibility

To use DietLoom as a customer, you must:

Be at least 18 years old, or have parental consent if applicable.
Be legally capable of entering into binding agreements.
Use the platform in compliance with all applicable local laws and regulations.

3. Nature of Services

DietLoom is a marketplace platform, not a health service provider. It connects customers with qualified individuals offering nutrition-related content and advice. All sellers operate as independent professionals, and DietLoom does not endorse or guarantee the results of any products or consultations.

4. Customer Responsibilities

You agree to:

Provide accurate personal and payment information at checkout.
Use purchased content for personal, non-commercial use only.
Respect the intellectual property rights of the seller—no copying, redistribution, or resale of materials is allowed.
Consult a licensed healthcare provider before starting any diet, especially if you have pre-existing conditions or are on medication.

5. Purchasing and Payments

All prices are displayed in the currency applicable to your region and include any applicable taxes or processing fees.
Purchases are processed through secure third-party payment processors.
Your order is confirmed only after successful payment.

6. Refunds and Disputes

Due to the nature of digital products and consulting services, refunds are generally not available. Exceptions may be considered in the following cases:

Non-delivery of a digital product.
Seller fails to provide a scheduled service or consultation.
Fraudulent or deceptive content, confirmed by platform review.

To request a refund or report an issue, you must contact info@dietloom.com within 7 days of purchase.

7. Use of Consultations and Plans

Sellers may provide customized or general diet advice. You understand that such advice is not a substitute for medical treatment or diagnosis.
You are solely responsible for deciding whether to follow a purchased plan.
If adverse effects occur, discontinue the plan and consult a licensed physician.

8. Account and Conduct

Customers must:

Refrain from abusive behavior or harassment of sellers or platform staff.
Not use the platform to solicit or promote unrelated services.
Not attempt to bypass payment channels or request off-platform transactions.

Violation of these rules may result in suspension or permanent banning from the platform.

9. Reviews and Feedback

You may leave reviews after completing a purchase. By submitting a review, you agree:

To post honest, constructive feedback based on your experience.
Not to post defamatory, offensive, or misleading content.
DietLoom reserves the right to remove any review that violates platform guidelines.

10. Intellectual Property

All content purchased remains the intellectual property of the seller or content creator.
You may not copy, reproduce, share, or modify the content unless explicitly allowed by the seller in writing.

11. Limitation of Liability

DietLoom does not guarantee the outcome of any plan or service. You agree that:

You are using the platform at your own risk.
DietLoom is not liable for health outcomes, allergic reactions, or results stemming from the use of products or services purchased.
The platform is not responsible for communication or outcomes outside of its ecosystem (e.g., third-party websites, private messages, etc.).

12. Platform Changes

We may modify or discontinue any aspect of the platform at our discretion without notice. These Terms may also be updated from time to time, and continued use of the platform constitutes your acceptance of any revised Terms.

13. Termination

DietLoom may suspend or terminate your access if: