Return and Refund Policy – DietLoom
Effective Date: 09.07.2025
Contact Email: info@dietloom.com
At DietLoom.com, we aim to provide high-quality digital products and professional wellness services. Due to the nature of our offerings (digital downloads and virtual consultations), we maintain a strict but fair Return and Refund Policy, as outlined below.
1. General Policy
All sales made on DietLoom.com are considered final once the transaction is completed. This applies to:
- Downloadable diet plans
- Meal templates and documents
- Pre-recorded programs or guides
- Virtual consultation services
We do not offer returns for digital products that have been delivered or accessed, in accordance with consumer protection laws concerning digital content.
2. Eligibility for Refund
Refunds may be issued in specific cases where:
- You were charged twice for the same product or service.
- The seller failed to deliver a purchased consultation or digital plan.
- The product was inaccessible or corrupted and the issue could not be resolved.
- Fraudulent or unauthorized use of your payment method is verified.
- The content or service grossly misrepresents what was advertised (subject to platform review).
To request a refund, you must contact info@dietloom.com within 7 calendar days of purchase. Requests submitted after this period may not be considered.
3. Non-Refundable Scenarios
Refunds will not be granted for the following:
- You changed your mind after purchase.
- You misunderstood the product description but failed to ask questions before buying.
- You did not follow the instructions or recommendations provided by the seller.
- You missed your scheduled consultation session without prior notice.
- You downloaded or accessed the full product before submitting the request.
4. Consultations and Services
For consultation sessions:
- Cancellations must be made at least 24 hours in advance to be eligible for rescheduling or a partial refund (if applicable).
- No-shows or cancellations within 24 hours of the session are non-refundable.
- If the seller fails to attend the session, a full refund will be issued or rescheduling will be offered at your discretion.
5. How to Request a Refund
To initiate a refund request, email info@dietloom.com with the following information:
- Full name and email address used for the purchase
- Order number
- Date of transaction
- Product or service name
- Clear reason for your refund request
- Screenshots or evidence (if applicable)
Our support team will acknowledge your request within 3 business days and resolve it within 7–10 business days after investigation.
6. Refund Method and Processing
If approved, refunds will be:
- Issued to the original payment method used at checkout
- Processed within 5–10 business days, depending on your card issuer’s processing times
- Reflected in your bank/card statement under the payment provider’s name (e.g., Stripe)
7. Dispute Resolution
We encourage customers to contact us first to resolve any issues directly. If a payment dispute (chargeback) is initiated without prior contact, your DietLoom account may be temporarily suspended pending investigation.
We reserve the right to ban accounts that repeatedly abuse the refund policy or issue fraudulent claims.
8. Updates to This Policy
DietLoom may revise this Return and Refund Policy at any time. All updates will be posted on this page with the effective date. Continued use of the platform after changes constitutes your acceptance of the updated policy.
9. Contact
For refund-related inquiries, contact us at:
DIVERTECH LIMITED
Registration number 16568183
Suite10 Capital House, 61 Amhurst Road, London, United Kingdom, E8 1LL