Payment Terms – DietLoom
Effective Date: 09.07.2025
Contact Email: info@dietloom.com
These Payment Terms govern all transactions made on DietLoom.com, a digital marketplace for diet plans and wellness services. By purchasing any product or service from the platform, you agree to the following terms regarding payments, processing, and billing.
1. Accepted Payment Methods
DietLoom currently accepts card payments only, processed securely through our third-party payment service provider.
Supported card types:
- Visa
- Mastercard
We do not accept PayPal, American Express, bank transfers, cryptocurrency, or other payment methods at this time.
2. Secure Transactions – 3D Secure
All card payments are processed through 3D Secure (3DS) technology in compliance with PSD2 and SCA (Strong Customer Authentication) standards.
- You may be required to verify your identity during checkout using one-time passwords (OTP), facial recognition, or a banking app confirmation.
- This additional layer of authentication ensures that the cardholder is authorized to complete the transaction.
DietLoom does not store full card details on our servers. All payment information is encrypted and handled by PCI DSS-compliant processors.
3. Payment Authorization
By submitting your card details at checkout, you authorize us to charge your card for the total amount of your order, including applicable taxes and fees.
- Payment is processed immediately at the time of purchase.
- If your card is declined, your order will not be completed, and you will be notified.
4. Pricing and Taxes
- All prices are listed in your local currency or in Euros (EUR) where applicable.
- You are responsible for any additional bank or currency conversion fees that may apply from your card issuer.
5. Refunds
Due to the nature of digital products and services on DietLoom:
- All sales are generally final and non-refundable.
- Refunds will only be issued in cases of:
- Non-delivery of the digital product or service
- Verified fraudulent or duplicate transactions
- Breach of platform policy by the seller
Refunds must be requested within 7 days of purchase by contacting info@dietloom.com. Requests will be reviewed on a case-by-case basis.
6. Fraud Prevention
We reserve the right to:
- Cancel any transaction that appears suspicious or potentially fraudulent
- Request identity verification before approving high-risk purchases
- Suspend accounts involved in chargeback abuse or payment-related disputes
DietLoom actively works to protect buyers and sellers and complies with local and international fraud prevention regulations.
7. Changes to Payment Terms
We may update these terms periodically to reflect changes in payment infrastructure, accepted methods, or legal requirements. The revised terms will be posted with a new effective date. Continued use of the platform constitutes acceptance.
8. Contact
For payment inquiries, billing issues, or refund requests, please contact:
DIVERTECH LIMITED
Registration number 16568183
Suite10 Capital House, 61 Amhurst Road, London, United Kingdom, E8 1LL